:root{font-family:system-ui,sans-serif;color:#1d2733;background:#f6f7f9}body{margin:0}.header{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:12px 16px;background:#fff;border-bottom:1px solid #dde1e6}.brand{font-weight:700;color:inherit;text-decoration:none}.account{display:flex;align-items:center;gap:12px}.email{font-size:.9rem;color:#5a6672;overflow-wrap:anywhere}.page{max-width:960px;margin:0 auto;padding:24px 16px}.narrow{max-width:400px}form{display:grid;gap:12px}label{display:grid;gap:4px;font-weight:600}input,select,textarea{font:inherit;padding:8px;border:1px solid #b8c0c8;border-radius:6px;background:#fff}button,.button{font:inherit;padding:8px 14px;border-radius:6px;border:0;background:#1f5fa8;color:#fff;cursor:pointer;text-decoration:none;display:inline-block}button:disabled{opacity:.6;cursor:default}button.secondary{background:#e4e8ec;color:#1d2733}button.danger{background:#a32020}.error{color:#a32020;margin:0}.hint{color:#5a6672;font-size:.9rem;font-weight:400}.muted{color:#5a6672}.note{display:block;color:#7a4b00;font-size:.85rem}.placeholder{padding:24px;border:2px dashed #b8c0c8;border-radius:8px;color:#5a6672}.wide{max-width:1400px}.pilot-notice{margin:0 0 16px;padding:12px 16px;border-radius:8px;background:#fff4d6;border:1px solid #e0b84a;font-weight:600}.toolbar{display:flex;flex-wrap:wrap;align-items:center;gap:16px;margin-bottom:16px}.toolbar h1{margin:0 auto 0 0}label.inline{display:flex;align-items:center;gap:8px}.held-panel{margin-bottom:16px;padding:12px 16px;border-radius:8px;background:#fff;border:2px solid #e0b84a}.held-panel h2{margin:0 0 4px;font-size:1.1rem}.held-panel ul{list-style:none;margin:0;padding:0}.held-row{display:flex;flex-wrap:wrap;justify-content:space-between;gap:8px;padding:8px 0;border-top:1px solid #eef0f2}.held-actions{display:flex;gap:8px}.columns{display:grid;grid-auto-flow:column;grid-auto-columns:minmax(240px,1fr);gap:12px;overflow-x:auto;padding-bottom:8px}.column{background:#eceff3;border-radius:8px;padding:8px;display:grid;gap:8px;align-content:start}.column h2{margin:4px;font-size:1rem}.job-card{display:grid;gap:4px;text-align:left;width:100%;background:#fff;color:inherit;border:1px solid #dde1e6;border-radius:8px;padding:10px}.job-card:hover{border-color:#1f5fa8}.job-card-top{display:flex;justify-content:space-between;gap:8px;align-items:baseline}.job-card-badges{display:flex;flex-wrap:wrap;gap:6px}.status-badge,.flag{font-size:.8rem;padding:2px 8px;border-radius:999px;background:#e4e8ec;text-transform:capitalize}.status-assigned{background:#dbe8f8}.status-started{background:#fde8c8}.status-done{background:#d6f0dc}.flag{background:#fbe0e0;color:#7a1d1d;text-transform:none}.sms-preview{display:inline-flex;flex-wrap:wrap;gap:4px;align-items:center;font-size:.85rem}.preview-tag{color:#5a6672;font-style:italic}.tone-success{color:#1d6b34}.tone-warning{color:#8a5a00}.tone-pending{color:#1f5fa8}.tone-error{color:#a32020}.tone-neutral{color:#5a6672}.overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#141e2873;display:grid;place-items:center;z-index:20;padding:16px}.dialog{background:#fff;border-radius:10px;padding:20px;width:100%;max-width:520px;max-height:90vh;overflow-y:auto}.dialog h2{margin-top:0}.dialog-actions{display:flex;justify-content:flex-end;gap:8px}.drawer{position:fixed;top:0;right:0;bottom:0;width:min(460px,100%);background:#fff;box-shadow:-4px 0 16px #00000026;padding:16px;overflow-y:auto;z-index:10;display:grid;gap:12px;align-content:start}.drawer-head{display:flex;justify-content:space-between;align-items:center;gap:8px}.drawer-head h2{margin:0}.tabs{display:flex;gap:4px;border-bottom:1px solid #dde1e6}.tab{background:transparent;color:#1d2733;border-radius:6px 6px 0 0}.tab.active{background:#1f5fa8;color:#fff}.details{display:grid;grid-template-columns:max-content 1fr;gap:6px 12px;margin:0}.details dt{font-weight:600}.details dd{margin:0;overflow-wrap:anywhere}.inline-form{grid-template-columns:1fr auto;align-items:end}.status-form{border-top:1px solid #dde1e6;padding-top:12px}.history{list-style:none;margin:0;padding:0;display:grid;gap:8px}.history li{display:grid;gap:2px;padding:8px;border:1px solid #eef0f2;border-radius:6px}.day{max-width:480px;padding:16px 12px}.day-card{background:#fff;border:1px solid #dde1e6;border-radius:10px;padding:12px;margin-bottom:12px;display:grid;gap:6px}.day-card p{margin:0}.day-card.next{border:2px solid #1f5fa8;box-shadow:0 2px 8px #1f5fa833}.next-label{font-weight:700;color:#1f5fa8;text-transform:uppercase;font-size:.8rem}.customer{font-weight:600}.reopened{background:#a32020;color:#fff;font-weight:700;padding:10px;border-radius:6px}.day-actions{display:flex;gap:8px}.day-actions button{flex:1;padding:14px;font-size:1.05rem}